Migration FAQ

Once you start the migration, the rest happens automatically. Migration time depends on the size of your account, and larger accounts may take a few hours to complete. We highly recommend starting your migration overnight to minimize disruption to your workflow.

Your migration brings over the core elements of your galleries and account:

Yes — this is one of the biggest reasons to migrate. Your existing Pass gallery links redirect clients to your migrated galleries at Pic‑Time, keeping them live at the same URLs for as long as your galleries remain live on Pic‑Time. If you don't migrate, galleries hosted on Pass stop being accessible after October 31, 2026.

They can't transfer automatically, but both are quick to rebuild:

• Store — recreate yours in a few minutes with Pic‑Time's guided setup wizard. Pic‑Time is integrated with over 30 labs worldwide, including labs and products you already use on Pass.
• Marketing Automations — set up the same way as on Pass, with a wider selection of automations and refreshed template designs.

Migration is free for every Pass photographer.

eligibility

A small number of accounts may be asked to make an annual commitment to Pic‑Time to be eligible. Your specific offer is available inside your account during the eligibility period.

Your Pass pricing — below Pic‑Time's standard tiers — is honored through your renewal period, and some subscribers will also be offered an exclusive additional discount at migration. Eligibility applies; a small number of photographers may be asked to make an additional renewal commitment. Your exact terms are presented in your account.

Yes, your subscription continues to renew monthly until you migrate. If you take no action at all, it automatically cancels on December 31, 2026.

Yearly subscriptions stopped auto-renewing on August 6, 2026. Instead, Pass continues your subscription month-to-month at 1/12 of your annual price until the platform closes. If you migrate, your remaining subscription time transfers to Pic‑Time and is fully honored there. If your annual subscription expires before October 31, 2026, Pic‑Time may ask you to commit to a renewal.

Any remaining Pass Store profits are sent to your PayPal account automatically once your migration completes, subject to the Pass terms of service. You do not need to request it.

Payouts are released in batches rather than instantly, so allow up to 5 business days after your migration for the funds to appear. Please make sure the PayPal address on your account is current: if PayPal cannot deliver to it, the payment is held and then returned.

If nothing has arrived after 5 business days, contact support and we will trace it.

Yes. Trial and Starter users are eligible for the migration offer too.

Pass has been powered by Pic‑Time's technology for nearly a decade. That makes a truly automatic migration possible — galleries, account data, and live links — and it means the platform will feel familiar from day one. Pic‑Time also agreed to honor remaining Pass subscription time and built this migration process specifically for Pass photographers.

While Pass and Pic‑Time have established this partnership for the benefit of photographers on Pass, they are and remain separate companies. This migration offer is not an acquisition or merger.

The interface will feel very familiar, and Pic‑Time adds tools that go beyond what's available in Pass — including AI‑powered gallery search, which lets clients instantly find every photo they appear in. For a full set of features and sample galleries, see Pic‑Time's client galleries.

If you'd like to keep your galleries, please download them before October 31, 2026.

To stop billing, cancel your subscription under Settings, Plans & Billing. If you have remaining time on your subscription beyond October 31, 2026, reach out to help@passgallery.com.

Be sure to request a final cashout of your eligible profit balance when you migrate.

• Your galleries stop being accessible to clients after October 31, 2026.
• Renewal charges continue until your subscription auto-cancels December 31, 2026.
• All remaining data is permanently deleted December 31, 2026.

We strongly recommend beginning your migration before October 31.