help article

How do I manage download permissions?

Pass interface offers 4 different types of users: Main Client, Photographer Invited, Guest, and Client Invited. The download permissions for the users can be adjusted for each gallery. The photographer is also able to adjust web-size and high-res availability for each gallery.  

This article will cover: 

  1. Adjust Download Permissions
  2. Customize Descriptions, Terms, and Print Release
  3. Allow Specific Amount of Downloads
  4. Set the Size for Your Downloaded Photos
  5. Limit Downloads to Specific Scenes
  6. Send A Link with Download Permissions
  7. Download Accessibility via Storage 

Download Pin 

There is no download pin required when downloading photos from the gallery. Instead, the photographer can control the download privileges for each user type. This option gives more control to the photographer over who can download the images from the gallery. A download pin can be shared with others and can sometimes end up in the wrong hands. By eliminating the download pin and providing a user-friendly download control panel, the photographer is able to determine who will have the option to download the images.  

1. Adjust Download Permissions  

Begin by selecting the Settings tab in a gallery. You can checkmark to Allow free High-Res and Web-Size downloads, and click More Settings to adjust other settings.

Checkmark the size you would like to make available and the type of user that would have permission to download. 

2. Customize Descriptions, Terms, and Print Release

You can also customize the name and description of the High-Res downloads by clicking on the pencil icon.

Checkmark to customize the product name and description.

Checkmark if you would like to Add Download Terms and Use a custom release form (pdf), and then click Apply.

Click the pencil icon to add download terms and a custom release form to the free Web-Size downloads.

Checkmark to add, and click Apply.

3. Allow Specific Amount of Downloads

If you would like to only allow a specific number of high resolution downloads, select Specific Amount from the dropdown. Please note, if you allow 10 downloads, then the 2 main clients can download 10 photos total (between the two clients). If one client downloads a photo, then it will be available to the other client for free.

Any users that aren’t enabled to download photos for free will be able to purchase if you have them set up in your Store Pricing. You can sell both high resolution and custom resolution downloads.  

4. Set the Size for Your Downloaded Photos 

Free and Paid High-Res: Choose the original size or set a specific size using the width and height proportions. 

Free Web-Size resolution: Select the pixel size for the long edge of the photo.  

5. Limit Downloads to Specific Scenes

You are also able to adjust which scenes are available for download. Then click Apply when finished.

6. Send A Link with Download Permissions 

In a case where a photographer would like to share a link with download permissions with a user(s), they can set the download settings to allow Main Clients and Photographer Invited to download images and share a secure link via the Share tab. For example, this becomes convenient in a situation where the wedding couple (main clients) want to share a link that would allow their family and friends to download the images, but not to guests of the wedding. 

To begin, set the download settings to allow free high-res and/or web-size to be downloaded by the Main Clients and Photographer Invited. Click Apply to save. 

Select the Share tab within the project. Click Get Secure Link.  

You can select which scene to share via the link. Click on Get Link to generate a special access URL.

Copy the link to share with others. Users entering the gallery via this link will be able to download the images. 

You can also send a .zip folder of selected images for any user to download. 

7. Download Accessibility via Storage 

After a year of the original upload date, the photos are stored in long-term storage. The photos in the storage are easily accessible to you and your client. When you or your client download the photos, you can click to be notified when they’re packaged and ready to download. This may take about 2-15 hours. You or your client will receive an email once the photos are ready.


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